EVgo

EVgo sought to create a seamless cross-platform mobile app that would improve the experience for electric vehicle drivers. The app needed to integrate with EVgo’s network of chargers while addressing user pain points like range anxiety, charger availability, and safety concerns. The goal was to design a scalable system that worked for both iOS and Android users while also reducing the strain on customer support.

Joshua Graves, our founder, led the design side of this project at a previous agency. He worked closely with EVgo’s product managers and engineers to gather insights from their customer support team and users, identifying key issues such as range anxiety, charger availability, and the lack of clarity around compatible chargers. Through structured user interviews, Joshua developed a deep understanding of user needs, which informed the design strategy.

To address range anxiety, Joshua introduced features like maps showing nearby chargers, custom directions to hard-to-find charging stations, and a review system for safety at charging locations. He also designed a reservation system to prevent misuse of charging spots and created notifications to alert drivers when their charge was nearly complete.

To ensure clarity around charger types, Joshua integrated a feature allowing drivers to scan their vehicle’s VIN during onboarding, automatically filtering out incompatible chargers for improved user convenience.

Joshua developed a scalable design system that respected both iOS and Android design patterns while maintaining consistency with the EVgo brand. Dubbed the “EVgo Cookbook,” this system, built in Figma, provided a flexible, native experience for both platforms. Close collaboration with engineers ensured design fidelity during development.

At Lost Horse, we continue to apply the same level of detail and user-focused design that drove the success of the EVgo project, ensuring our clients benefit from thoughtful, scalable solutions.